The GBT Experience - Streamlined Transcript
The Chat Room Language Lab

The GBT Experience

Final Score: 0 / 14

0:05 Hi, my name is Sue. I work for American Express Global Business Travel. 0:10 I get to work from home across multiple . 0:12 And every day is different, it's really 0:14 exciting for me. 0:19 I've been working for the company for over 40 years. 0:23 I truly love my , it's part of me and 0:25 part of my identity. Thank you for calling American Express Global Business Travel, This is Sue and how may I help 0:31 you? I work with a brilliant diverse 0:33 Global team who supports and helps me 0:36 with growth and development within my 0:38 role. There are so many different 0:39 channels of communication; examples would 0:42 be . 0:46 I get to work really closely with my 0:48 and to make sure they get the 0:49 best options on and , 0:52 but ultimately it's those relationships and 0:54 building those... can I have your please? We work with some of 0:58 the best in class and 1:00 to support us in our roles. If there's 1:03 something that we don't know or if we 1:04 need additional support, there's always 1:06 someone here that can help. I 1:09 believe that our values—People, Passion, 1:11 Progress—really reflect our shared 1:14 beliefs as members of the community. 1:16 Our behaviors empower us to live our 1:19 values through our everyday actions. 1:21 Every day comes with a new to face, 1:23 but the support from our 1:25 and our team make it really 1:27 enjoyable. Even though we're not all face 1:29 to face, we're all a very close . 1:32 I've made some great friendships over the 1:34 years; even my life partner I met through 1:36 a colleague that I work with. 1:38 Working here also 1:40 comes with some great perks. We have a generous . The 1:45 opportunity to work flexible hours and 1:48 we also have medical and dental coverage 1:49 and the are always a 1:52 bonus. Even though I've been here for quite a long time, the work is always 1:58 changing. How we do business is always 2:01 changing. I couldn't ask for a better 2:03 place to work.

Key Takeaways

• Connection: We value building strong relationships with our clients.
• Resources: We use best-in-class systems and technology to excel.
• Values: People, Passion, and Progress drive our everyday actions.