Question 1: Answer  ABCD
What is the primary purpose of communication as described in the video?
A) Telling someone something
B) Getting a message across so the other person understands it and often does something with it
C) Discussing personal opinions
D) Reporting to higher management

Question 2: Answer  ABCD
Why is it important to start by telling your audience why your message is important?
A) To save time
B) To get their attention
C) To be polite
D) To impress them

Question 3: Answer  ABCD
What should you do to ensure your message gets through even if the audience has a short attention span?

A) Provide detailed background information
B) Use technical jargon
C) Get to the point quickly
D) Tell a long story

Question 4: Answer  ABCD
What does tailoring your message to your audience involve?
A) Using complex language to seem knowledgeable
B) Focusing on what's relevant to them and using terms they understand
C) Talking about unrelated topics
D) Using a formal tone regardless of the audience

Question 5: Answer  ABCD
How did the project manager in the video help the team become more engaged?
A) By focusing on projected sales and revenue
B) By demanding more work
C) By explaining how the project would benefit the team
D) By reducing the workload

Question 6: Answer  ABCD
What should you do if you need to discuss a problem?
A) Avoid mentioning it
B) State the problem and then your plan to handle it
C) Blame the team
D) Ignore it until it resolves itself

Question 7: Answer  ABCD
What is as important as talking in communication?
A) Writing
B) Listening
C) Sending emails
D) Presenting

Question 8: Answer  ABCD
What should you avoid doing when someone is talking to you?
A) Taking notes
B) Asking questions
C) Using cell phones, text messages, or emails
D) Maintaining eye contact

Question 9: Answer  ABCD
What should you do during face-to-face meetings for difficult or crucial communication?
A) Use complex terms
B) Rely solely on written reports
C) Avoid personal interactions
D) Pay attention to spoken and unspoken messages

Question 10: Answer  ABCD
How can paraphrasing improve understanding during a conversation?
A) By ending the conversation quickly
B) By demonstrating that you understand and allowing for corrections
C) By using more technical language
D) By dominating the discussion

Question 11: Answer  ABCD
What is a key practice when using email effectively?
A) Writing long, detailed messages
B) Using humor freely
C) Taking time to write clear and effective messages
D) Avoiding follow-ups

Question 12: Answer  ABCD
What should you include in the subject line if you are asking for action and have a deadline?
A) A joke
B) The deadline
C) The main content of the email
D) Personal anecdotes

Question 13: Answer  ABCD
How should you structure a good email?
A) Like a newspaper article, presenting key information in the initial paragraphs
B) With the most detailed information at the end
C) With humor throughout
D) With vague subject lines

Question 14: Answer  ABCD
Why is proofreading your emails important?
A) To make them longer
B) To correct spelling and grammatical errors that can change the meaning
C) To add more technical terms
D) To impress the recipient

Question 15: Answer  ABCD
What should you do if you don't get a response to your email?
A) Send an angry follow-up
B) Forget about it
C) Follow up with another email, call, or visit
D) Assume the message was received and understood